After this, who would buy a Nissan ?
We have had very bad experience with our two Nissan Navara's which we have to rely on as our animal rescue ambulances. The engine on the silver one suffered major crankshaft failure just outside the guarantee period and we hade to buy a new engine. Nissan washed their hands of it, although we found other Nissan owners had suffered the same problem. This is not what you would expect of a 2.5 litre diesel designed for robust off road use, and our's was well maintained and in otherwise good condition.
To add insult to injury we were assured that the problem was a "one off" and that our maroon Navara would be fine. However the engine on this second Navara has now started knocking and losing power and this vehicle is still under guarantee. We have been told that it is an "injector" problem, but we are not so sure! We took it in to the main dealers on Monday 3rd of March as instructed but Nissan are again dismissive of their responsibilities. We cannot believe how abysmally they treat good customers.
Take a look at the e-mails below. We would recommend anyone to avoid Nissans like the plague.
From: Cefn-Yr-Erw Chimp Sanctuary [mailto:desk@cefn-yr-erw.fsnet.co.uk]
Sent: 07 March 2008 11:32
To: Lock, Jenny
Subject: NAVARA
Hi Jenny
The vehicle was taken to the dealers on Monday at 8:00am, I contacted Days in Swansea late that afternoon as they had not contacted me, I enquired what was found & was told we are still working on it & they would ring me tomorrow which would be Tuesday, As I had heard nothing by 4:30pm & was in Swansea I visited the Dealer only to find that the vehicle had not moved from the exact spot that I had parked it on the Monday morning, I spoke to Paul in Reception who gave me the excuse that he was trying to get new injectors instead of a repair to the old ones, Warranty refused this & on Wednesday they told me the injectors had been removed & sent for repair.
I told Days we need a vehicle & was told I will contact Nissan Warranty first thing on Thursday Morning Thursday afternoon still nothing so again contacted Paul who said he forgot & would contact Nissan Warranty & ring back in 10 Minutes, NO CALL, So again I rang Paul in Days today Friday & was told that Nissan would not pay for a vehicle & Days will not supply one.
The way Nissan not only treats its Customers but also the way it is treating a REGISTERED CHARITY is DISGUSTING, We have already lost one of our Baboons as the vehicle was not here to transport him for Emergency treatment & we intend to make an issue of this.
We look forward to your call
Graham
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Nissan Motor (GB) Limited is a limited liability company registered in England and Wales under number 02514418 with its registered office at The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, Hertfordshire WD3 9YS. Nissan Motor (GB) Limited is authorized and regulated by the Financial Services Authority.
----- Original Message -----
From: Lock, Jenny
To: Cefn-Yr-Erw Chimp Sanctuary
Sent: Friday, March 07, 2008 5:20 PM
Subject: RE: NAVARA - Case No 1-29918099
Dear Mr Garen
Thank you for both your emails.
Further to our conversation this afternoon, as explained, we are unable to offer an alternative hire car until the work has been approved by our Warranty Department. As an alternative I have suggested that you hire a vehicle at your cost up to £45.00 per day on a 7 day basis with immediate effect. Then if the work is approved by Warranty we will reimburse you. As advised, neither us nor the dealer can assume the work is covered under warranty until confirmed by them. I will be monitoring this case with the dealer to ensure that this matter is dealt with as speedily as possible.
I have spoken to Paul at the dealers today and he has confirmed that the injectors have been sent away for investigation.
I appreciate that you are not happy that we cannot offer paying for the hire vehicle at this stage and that you are a charitable organisation. However, it is our corporate policy to focus the financial assistance on a limited number of national charities and projects.
Thank you for taking the time to contact us on this matter.
Regards
Jenny Lock
Customer Case Manager
NISSAN MOTOR (GB) LTD
__________________________________
The Rivers Office Park,
Denham Way, Maple Cross
Rickmansworth,
Hertfordshire, WD3 9YS
Telephone: 01923 899334
Fax: 01923 899920
E-mail: Jenny.Lock@nissan.co.uk
----- Original Message -----
From: Cefn-Yr-Erw Chimp Sanctuary
To: Lock, Jenny
Sent: Friday, March 07, 2008 6:38 PM
Subject: Re: NAVARA - Case No 1-29918099
Dear Jenny
Thank you for your stock reply as for the insulting comments you make regarding Charities "However, it is our corporate policy to focus the financial assistance on a limited number of national charities and projects." Where did we ask Nissan for Charity we paid for the vehicle & I do not remember asking for a donation but simply our right to have a working vehicle.
All Nissan is doing is using UNEQUALITY OF BARGAINING POWER to save your Company money
----- Original Message -----
From: Lock, Jenny
To: Cefn-Yr-Erw Chimp Sanctuary
Sent: Friday, March 07, 2008 5:20 PM
Subject: RE: NAVARA - Case No 1-29918099
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